{"id":2051,"date":"2019-11-25T16:51:40","date_gmt":"2019-11-25T16:51:40","guid":{"rendered":"http:\/\/redhustle.com\/capacitacion\/?post_type=avada_portfolio&amp;p=2051"},"modified":"2019-11-25T16:51:40","modified_gmt":"2019-11-25T16:51:40","slug":"manejo-de-quejas-y-reclamos","status":"publish","type":"curso","link":"https:\/\/redhustle.com\/capacitacion\/curso\/manejo-de-quejas-y-reclamos\/","title":{"rendered":"Manejo de Quejas y Reclamos"},"content":{"rendered":"<h2>Beneficios<\/h2>\n<ul>\n<li>Mantener la interacci\u00f3n con el cliente.<\/li>\n<li>Hacer del tratamiento de una queja el valor agregado de un servicio.<\/li>\n<li>Generar cambios de actitudes en clientes desatendidos o insatisfechos.<\/li>\n<\/ul>\n<h2>Dirigido a<\/h2>\n<p>Personal del \u00e1rea de atenci\u00f3n, personal de contacto, personal del \u00e1rea comercial, de servicios, ejecutivos de ventas, profesionales, empresarios,\u00a0jefes,\u00a0gerentes comerciales, emprendedores, y aquellos que est\u00e9n involucrados en la interacci\u00f3n con el cliente interno o externo.<\/p>\n<h2>Requisitos<\/h2>\n<p>No tiene requisitos<\/p>\n<h2>Metodolog\u00eda<\/h2>\n<ul>\n<li>Estudios de casos.<\/li>\n<li>Debates.<\/li>\n<li>Talleres grupales.<\/li>\n<li>Role\u2013playing online.<\/li>\n<\/ul>\n<h2>Contenido<\/h2>\n<h3>Fidelizaci\u00f3n<\/h3>\n<ul>\n<li>Ventaja de una queja.<\/li>\n<li>Las quejas y reclamos como medio de fidelizaci\u00f3n de clientes.<\/li>\n<li>La importancia estrat\u00e9gica del reclamo.<\/li>\n<li>Como optimizar el circuito de las quejas.<\/li>\n<\/ul>\n<h3>Plan para tratamiento de reclamos<\/h3>\n<ul>\n<li>T\u00e9cnicas para la efectiva resoluci\u00f3n de reclamos.<\/li>\n<li>Como establecer un plan de recupero de clientes insatisfechos.<\/li>\n<li>Quejas como oportunidad.<\/li>\n<li>Pasos para la resoluci\u00f3n de una queja.<\/li>\n<\/ul>\n<h3>Estrategias para satisfacer al cliente<\/h3>\n<ul>\n<li>Manejo y tratamiento de situaciones conflictivas.<\/li>\n<li>Herramientas para manejar clientes conflictivos, autoritarios y agresivos.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Beneficios Mantener la interacci\u00f3n con el cliente. Hacer del tratamiento de una queja el valor agregado de un servicio. Generar cambios de actitudes en clientes desatendidos o insatisfechos. Dirigido a Personal del \u00e1rea de atenci\u00f3n, personal de contacto, personal del \u00e1rea comercial, de servicios, ejecutivos de ventas, profesionales, empresarios,\u00a0jefes,\u00a0gerentes comerciales, emprendedores, y aquellos que est\u00e9n [&hellip;]<\/p>\n","protected":false},"featured_media":2200,"template":"","meta":{"footnotes":""},"categoria-curso":[6],"class_list":["post-2051","curso","type-curso","status-publish","has-post-thumbnail","hentry","categoria-curso-atencion-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manejo de Quejas y Reclamos - Red Hustle Academy - Cursos de marketing, tecnolog\u00eda y comunicaci\u00f3n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/redhustle.com\/capacitacion\/curso\/manejo-de-quejas-y-reclamos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manejo de Quejas y Reclamos - Red Hustle Academy - Cursos de marketing, tecnolog\u00eda y comunicaci\u00f3n\" \/>\n<meta property=\"og:description\" content=\"Beneficios Mantener la interacci\u00f3n con el cliente. 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